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Michael Green's 'How To' Forum
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How To Forum
Re: Aweber, GetResponse, Proautoresponder
Posted By: Ed Y In Response To: Re: Aweber, GetResponse, Proautoresponder (David Geer)
Date: Thursday, 1 April 2004, at 11:03 p.m.
I have nothing but good things to say about aweber as well.
They have a live chat capability on their web site which I have used on several occasions. Without fail (during business hours) I got to chat with a knowledgeable (and patient) customer service rep in less time than it takes to navigate the IVR phone menu (before you get put on hold) on most help supprt telephone lines. I am not aware other ARs who feature live help. The ones I have checked ranged from a support forum to "please-be-patient-with-us" email.. After hours the aWeber facility allows you to leave a message, and on more than one occasion I got a reply via email within an hour late at night, sometimes from Tom H himself.
While I was researching ARs a few months ago, I browsed the product support forums and read the complaints about emails not getting through. Some of the answers I saw were alarming... ie "oh, yeah, so-and-so ISP won't deliver our emails, so there's nothing we can do about it". I grilled aWeber about that issue, and their answers were not about the ISPs, rather they told me about what they do to keep in contact with the ISPs; and how they rigorously enforce their own anti-spam policies on their own users. aWeber convinced me they go to extreme lengths to maintain their relationship and reputation among the major ISPs and that they get more emails delivered than any other AR service.
When I looked at the highest profile features that are advertised among the top ARs, aWeber is not hawking multimedia or single-source email converters for plain and html; but they major on ease of campaign response tracking, powerful data reporting (less sexy, more useful?) and they are pursuing things like RSS feeds for better integration with your list members. Now that I have my first list up (yeah I'm a newbie), I find that these are more interesting capabilities for where I want to go next, and the multimedia- and html- enhanced emails featured by some others seem to get more controversial with each new internet worm.
Finally... an unscientific personal poll... I also notice that of all the myriad ezine lists I have signed up for over time, among the ones I have not opted out of and continue to get value from, more of the people I look up to either use aWeber or their own in-house servers (such as ARP).
I can't tell you about all my years of experience because I'm new at this. But I did a fairly rigorous analysis, and these are the issues that tipped the scale for me to aWeber.
e for me to aWeber.
aweber (affiliate link) -- or just go to aweber.com
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