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Michael Green's 'How To' Forum
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How To Forum
Re: What I don't understand is...
Posted By: Justin Blake In Response To: Re: What I don't understand is... (Mark Singletary)
Date: Sunday, 5 January 2003, at 4:00 a.m.
Mark,
I talk to Stephan quite often for very brief moments. As I have said,
he is backed up with customer service. He admits to being unprepared for this type of rush.He has his programmer working over-time to fix all the problems he has had. So YES he is Straightening everything out. I wouldn't promote this if it didn't bring results for those who put it into action.
He also had his customer service in the growth process as we speak. I am also taking on some of his customer service emails because my name is getting around and I personally want to make sure everyone is happy.
As of last count there were over 600 emails that I need to reply to. Most of which are the same questions such as :
"I closed the page during the signup.. can you send me the link again or do I have to start all over?"
Or
"I don't have a website. can I still make money with this?"
I haven't seen a single refund requests since I started receiving Stephan's customer service emails this afternoon.
If I see a refund request I will forward it directly to Stephan.
I want everyone to know that I am ONLY trying to HELP people. I am not out to rip anyone off. All I am trying to do is publish my newsletters and earn an HONEST living on-line just like the rest of you. I just want to help people earn the money I am now earning. That's it.
I'm sorry if anyone believes that I am to blame for this customer service problem. I'm not a "fraud" as one person has claimed me to be.
I THINK someone said in an earlier post that I am making all the sales for Stephan (although I could be wrong about the exact words said).. well. I WISH I was creating sales of that size. I've made almost $2,000 in the first 2 weeks from 2nd tier sales. That is hardly the top commissions earned from his program.
Well.. I really need to get back to answering all these emails instead of constantly posting here.
Please except my apologies everyone for such backed up customer service. It was beyond my control.
I will continue to help promote the system because I KNOW it will work for anyone that puts it into action. It just needs to be perfected and de-bugged.
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