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Michael Green's 'How To' Forum
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How To Forum
Re: Paypal help please
Posted By: Edmund Loh In Response To: Paypal help please (Samir Jhaveri)
Date: Sunday, 10 September 2006, at 9:30 p.m.
> hi folks,
> Of late, I have been receiving several fraudulent orders on one of my
> websites. When I login to my paypal acct and view the complain, it says:> The buyer has filed a claim stating this transaction was made without the
> account holder’s knowledge or consent. Please click Resolve Complaint Now
> to view your options to resolve this issue and how to provide relevant
> information will help in PayPal’s investigation. We must receive your
> response by 7 calendar days from case creation in order to include your
> input in our investigation.> When I try to resolve, it asks for the tracking info. Since it is a
> digital download, I cannot provide one. How does one handle these cases?> Thanks!
> - Samir
> PS: I also posted this on the ablake forum but did not get any replies.
> Hope the same doesn't happen here...Samir,
I thought I was the only one. I ran into that same problem not very recently. My account was previously limited by PayPal for the wrong reasons (but that's a story for another time). However, ever since the limitations, I've been getting 2 chargebacks with the same excuse: "unauthorized usage of the credit card".
I personally feel it's all nonsense right from the start but then, I have nothing solid to prove plus my options were limited like yours: all the 4 options suggest giving into the chargeback.
Edmund Loh
dmund Loh
4 New PLR with *No Restrictions*
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